Emergencies

We have a dedicated emergency team based 24/7 at our Bolton Surgery where we can offer emergency care every day of the year. For our registered clients who have been to us in the last 12 months there is no emergency supplement, and all our other fees are the same as in the day. Non registered clients, or for those whose pet we have not seen in the last 12 months there is a £69 emergency supplement.

Animals from across the north west use Animal Trust and we are proud to be able to offer an affordable in house emergency service at Bolton no extra charge to our clients.

For clients registered at our Shrewsbury Surgery local out of hours is provided by VetsNow Telford, Haygate Veterinary Centre, Haygate Road, Wellington, Telford, TF1 1QN: T 01952 253963 https://www.vets-now.com/find-an-emergency-vet/telford/. An out of hours and consultation fee, plus the cost of treatment is payable. The current fee is £98.99 before 11pm, and £133.87 after 11pm. The consultation fee is £42.30. The fees incurred by attending VetsNow are payable directly by you and not included in any estimates we give.


What if I have an emergency outside normal opening hours?

Call Call the normal clinic number to speak to the emergency team.

With regret, we are not normally able to offer visits and you will be required to bring your animal to the surgery.

What if I have an emergency during normal opening hours?

Emergency cases during daytime hours do not need an appointment and will be seen as soon as possible. However, please do call the local surgery before coming down to let us know you are on your way.

Emergencies are seen on a triage basis with the sickest patients seen first, at busy times this may mean that none urgent cases have a long wait and we appreciate your understanding with this.

Rest assured that any pet under our care will be treated efficiently and compassionately, whatever the time of day or night.