How to Register and Use 'My Animal Trust' Portal
What is 'My Animal Trust'?
My Animal Trust is your all-in-one online portal for managing your pet’s health. My Animal Trust makes checking records, booking appointments, and keeping up with care simple and convenient.
Registering and Login
First time using the new My Animal Trust portal?
As an existing client, you'll need to create a new account to get started. Click here to set it up.Already created your new My Animal Trust account?
Great! Just click the button below to log in.
With your new 'My Animal Trust’ account, you’ll be able to
- Book and cancel appointments at any time
- Choose which vet you’d like to see
- Order repeat medication with a smoother, improved process
- Sign up for a PawAssist pet health plan — now faster and easier than before
- Add new pets to your profile
- Update your contact and pet details instantly
- View past and upcoming appointments at a glance
* If you're concerned that your pet may have a tumour or would like more information on the surgical services available at Animal Trust, contact your local vet surgery to chat to our team.
My Animal Trust Portal FAQ
Find helpful guidance on registering and answers to possible queries.
New to Animal Trust? How to register on My Animal Trust - video instructions.
Login in to My Animal Trust and add a pet - video instructions.
Already registered with Animal Trust, how to set up a My Animal Trust account - video instructions.
How to sign-up for PawAssist pet health plan via My Animal Trust?
I’ve added a PawAssist pet health plan - but have not received a direct debit confirmation or details of the payment date.
- Log in to 'My Animal Trust'.
- Check the dashboard to confirm that an active plan appears for the expected pet. This means your benefits are live and ready to use.
- Wait for the direct debit confirmation email. This email is sent on the same day but may take some time to arrive. The payment date will be included in this email.
- If you haven’t received the email within 24 hours, contact the pet health plan team for assistance, please emails [email protected]
I'm having issues booking an appointment via 'My Animal Trust'.
- Please report this issue to our tech support team.
- In the meantime, so you’re not delayed in booking appointments, you can continue to use our previous client portal. If you’ve used it before, be sure to log in with your existing credentials.
When I log into 'My Animal Trust' multiple records have been found, and I can’t log in or link my account.
- Visit our website.
- Click the blue speech bubble icon in the bottom right corner.
- Select ‘Send us a message’.
I get an error code when trying to order a repeat medication.
We're aware of the issue and are working to fix it. Please use this form to order repeat medication in the meantime.
I already have a PawAssist plan, but I can’t see it as active in My Animal Trust profile.
If your plan was taken out before 1 September 2025, the information is being migrated across to appear in My Animal Trust. Rest assured, your plan remains active. We expect all such plans to be visible in the app by the end of 2026.
If your plan was taken out after this date, please create a support request here.
I have a PawAssist plan, and would like to change my billing details.
Please contact [email protected] with this request.
My issue is not listed here.
Please raise a query with our tech support team.