How to Register and Use 'My Animal Trust' Portal
What is 'My Animal Trust'?
My Animal Trust is your all-in-one online portal for managing your pet’s health. My Animal Trust makes checking records, booking appointments, and keeping up with care simple and convenient.
Registering and Login
First time using the new My Animal Trust portal?
As an existing client, you'll need to create a new account to get started. Click here to set it up.Already created your new My Animal Trust account?
Great! Just click the button below to log in.
With your new 'My Animal Trust’ account, you’ll be able to
- Book and cancel appointments at any time
- Choose which vet you’d like to see
- Order repeat medication with a smoother, improved process
- Sign up for a PawAssist pet health plan — now faster and easier than before
- Add new pets to your profile
- Update your contact and pet details instantly
- View past and upcoming appointments at a glance
Video guides on how to use My Animal Trust
Register online via My Animal Trust as a new client.
Add a pet via My Animal Trust.
Register on My Animal Trust as an existing client.
Add a PawAssist plan via My Animal Trust.
How to order repeat meds via My Animal Trust?
My Animal Trust Portal FAQ
Find helpful guidance on registering and answers to possible queries.
I'm getting an error message 'This email is already registered. Please log in to continue.'
Please use this link to login.
I haven’t received my password reset or confirmation code email.
Please check your junk or spam folder, as the email may have been filtered there.
I'm having issues booking an appointment via 'My Animal Trust'.
- Please report this issue to our tech support team.
I can’t progress with appointment booking - the buttons are greyed out or unresponsive.
Make sure all required fields on the page are filled in. If any information is missing, the booking buttons will remain inactive until all details are completed.
When I log into 'My Animal Trust' multiple records are found, and I can’t log in or link my account.
- Visit our website.
- Click the blue speech bubble icon in the bottom right corner.
- Select ‘Send us a message’.
I already have a PawAssist plan, but I can’t see it as active in My Animal Trust profile.
If your plan was taken out before 1 September 2025, the information is being migrated across to appear in My Animal Trust. Rest assured, your plan remains active. We expect all such plans to be visible in the app by the end of 2026.
If your plan was taken out after this date, please create a support request here.
I have a PawAssist plan, and would like to change my billing details.
Please contact [email protected] with this request.
I’ve added a PawAssist plan, have not received a direct debit confirmation or details of payment date.
- Log in to 'My Animal Trust'.
- Check the dashboard to confirm that an active plan appears for the expected pet. This means your benefits are live and ready to use.
- Wait for the direct debit confirmation email. This email is sent on the same day but may take some time to arrive. The payment date will be included in this email.
- If you haven’t received the email within 24 hours, contact the pet health plan team for assistance, please emails [email protected]
How do I change my registered practice in the My Animal Trust portal?
You can’t currently update your registered practice through the portal. To request a change, please contact your local practice using the chat function on our website (blue icon, bottom right of every page).
How do I update the status of my pet? e.g. rehomed or passed away.
This feature isn’t currently available. Please contact your local practice via the chat function on our website for assistance.
My issue is not listed here.
Please raise a query with our tech support team.