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    Reception Veterinary Nurse - Ellesmere Port




    Ellesmere Port, Cheshire


    £27,000 - £29,000

    Contract Type





    Ellesmere Port, Cheshire



    Job description

    Roles Overview

    Are you a registered nurse seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in  Ellesmere Port. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival.

    This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care.

    Key Responsibilities

    • Triage Support: Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.
    • Front Desk Coordination: Collaborate closely with the Reception team to streamline all aspects of client services
    • Diary Management: Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets.
    • Communication: Act as a liaison for external referrals coming into the clinic
    • Call handling: Answering incoming calls from pet owners.
    • Pharmacy assistant: Assisting with repeat prescription enquires as required
    • Administrative Tasks: Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, and assisting with debt management.

    Skills and Qualifications

    • Certification as a Registered Veterinary Nurse (RVN) is essential.
    • Demonstrated ability to handle a fast-paced, high-pressure environment with confidence, calm, and kindness.
    • Excellent communication and organisational skills, with the ability to empathise with pet owners and collaborate effectively within a team.


    Our Offer

    40 hour week worked across 5 days (Monday – Friday) No weekends 08:00-17:00hrs Non – clinical


    6 weeks holiday, including bank holidays CPD funded to certificate level 52 Weeks sickness benefit and free Employee assistance program — awarded after qualifying period   Enhanced maternity and paternity package Contributory pension scheme RCVS and VDS fees paid Access to counselling support including mental health, financial and life counselling after 12 months of service Cycle to work scheme E-Car Scheme Store discounts with Vivup Refer-a-Friend bonus

    Work-Life Balance

    Working hours of 40-hours week across five days, with no weekends, providing a balanced approach to work and life.

    Consideration for part-time applicants looking to balance personal commitments with professional responsibilities.

    About Animal Trust

    Our Mission and Values

    Animal Trust is a not-for-profit Community Interest Company that prioritises accessible veterinary care over profit. As a B Corp-certified organisation, we focus on sustainable and community-oriented veterinary services. We reinvest most of our profits into our facilities, enhancing our services to provide advanced care while maintaining affordability. Our core belief is that every pet deserves prompt and expert treatment regardless of their owner's financial situation. This is why we offer free consultations for sick and injured animals, ensuring timely and necessary care. We are committed to a future where no pet suffers due to financial constraints.

    Who We Are

    Animal Trust is an independently owned Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits. We also hold B Corp status, making us one of the pioneering veterinary practices in Europe and the largest veterinary group globally to be B Corp certified.

    At Animal Trust, you'll find a supportive and inclusive culture that values each individual's contribution. We operate without hierarchy, fostering an environment where every team member contributes to our shared commitment to clinical excellence.

    Our Commitment

    Our vision is clear: No pet should go untreated or face euthanasia when there is a viable treatment option. We firmly believe that pet ownership should be accessible to all, acknowledging that families may encounter challenges in affording veterinary care when their pet falls ill. Our free consultations and transparent pricing enable our vets and nurses to break down the barriers that stand in the way of pets receiving the treatment they need.

    How To Apply

    Application Process

    To apply, click the Apply Now button, fill out your details, and submit your CV through our online portal. Ensure your application reflects your qualifications, passion for veterinary care, and desire to grow with Animal Trust.


    For more information, please do not hesitate to contact Gemma Wall at [[email protected]]. Join us in making a difference at Animal Trust Bolton, where your career growth aligns with compassionate animal care. Apply today!

    Animal Trust is a trading name of Animal Trust Vets CIC, a community interest company registered in England and Wales. Company Registration No: 07938025

    Registered Office: Animal Trust Administration Centre, Cedab Road, Ellesmere Port, CH65 4FE