Update 30th March 2020
We take the welfare of our clients, patients and staff seriously and are responding to the changing scene with COVID-19.
We are making temporary changes to our services to ensure we care for the sick and injured pets while helping with social distancing.
We have temporarily postponed online bookings, except for online consultations, as face to face appointments are reserved for those pets who need to see a vet for urgent care.
To book an emergency appointment call your local Animal Trust surgery.
For puppies/kittens who began their first course of vaccinations prior to COVID-19, we will provide the 2nd vaccination to ensure this first course is complete. For other vaccines, we are requesting owners to delay the vaccination in accordance with current guidelines.
We are delighted to now be able to offer vet video consultations which will provide professional veterinary support from the comfort and security of your home. This is suitable for those pets who would benefit from veterinary expertise, but not sick enough to warrant attending the surgery. Please click here for more information.
Temporary surgery operating hours:
From Monday 30th March Animal Trust Birkenhead services will run from our Ellesmere Port Surgery, and Animal Trust Leeds from our Dewsbury Surgery. All other surgeries are open as normal.
Once again, we thank you for your continued support and cooperation during this time. Any further updates in regard to our services will be posted here.
Update 24th March 2020
Due to the on-going situation with COVID-19 and the recent announcement of additional restrictions we are continuing to work hard to ensure the safety and wellbeing of our clients, patients and staff.
With this, we will now be prioritising the treatment of sick and injured animals as all Animal Trust surgeries move toward providing a service for urgent cases only. This is in order to minimise the number of people who need to visit the surgery.
These changes mean that we are still here to provide around the clock care to pets who need urgent and emergency care.
Consultations: All sick and injured pet consultations will continue where the pet needs to attend a vet. We are also in a position to welcome patients who would usually attend other veterinary surgeries for urgent care appointments during this time.
To help with understanding if your pet is need of an emergency appointment read our advice;
To allow time in-between clients and patients all urgent consultations will be extended to 15 minutes with a vet.
Vaccinations: All vaccinations will be postponed during this time. Exceptions are where a vet has assessed the need for a vaccination due to disease control.
If these changes mean a puppy/kitten is unable to complete the course of vaccinations, they will be re-started free of charge when appropriate to start vaccinating again.
Neutering: Neutering procedures are not appropriate except in rare circumstances where a vet decides the procedure should go ahead when in the interest of welfare or medical need.
Repeats of medication: If your pet is in need of repeat medication please either use our online prescription service where possible or order via your local Animal Trust surgery over the telephone — please don’t attend the surgery to order medication.
All medications (with the exception of refrigerated items) will now be posted to you and due to the extra time, this needs please give 7 days notice when ordering your repeats.
Payment will be taken by phone once the medication is approved by the vet. There is a small postage and packing fee.
Food: This should now be ordered online where it will be delivered directly to your door. We are unable to allow collection from the surgery.
Waiting Room measures: To ensure your safety all clients who arrive in our waiting areas will politely be asked to wash their hands on arrival. At this time we can also only allow one person per pet to appointments and seating within our waiting room will be spaced out.
We will continue to monitor the COVID-19 situation closely and any further updates in regard to our services and operating hours will be posted here.
We would also like to take this opportunity to thank you for your continued support and for your cooperation during this time. Stay safe and well.
Update 17th March 2020
The on-going situation with COVID-19 can be an uncertain time and we want to reassure everyone who attends an Animal Trust surgery that we are doing all we can to ensure that our clients, patients and staff are kept safe.
With this, we have put in some new measures for all clients when attending appointments at one of our surgeries;
- On arrival to one of our surgeries, all clients will politely be asked to wash their hands at one of our wash stations or visitor toilet.
- Where possible there should only be one owner visiting the surgery with a pet. Exceptions to this are clients who need another family with them for assistance and in cases of euthanasia.
- For clients who fall into a ‘high risk’ group, we will invite you to wait in your car or outside of the surgery until your appointment is due. All we ask is that you book in with reception first and then wait where you are most comfortable.
- If you are showing signs of a cough, fever or any other signs of upper respiratory infection we would politely ask that another family member attends with the patient.
We are monitoring the situation and any updates to our services or process will be published on social media and here on our website. All Animal Trust surgeries are currently operating a normal or near-normal service so our patients can access the care they need.
More information and assistance is available from the NHS; https://www.nhs.uk/conditions/coronavirus-covid-19/