Repeat Medication
Request your pet’s repeat medication online through My Animal Trust, whenever it suits you. There’s no need to wait for the practice to open or spend time in a telephone queue.
Please use My Animal Trust for routine repeat medication and written prescription requests. Ordering online helps us process your request accurately and keeps our phone lines available for urgent enquiries. Please submit your request at least 7 days before your pet’s medication runs out.
Who can use this service?
This service is for cats and dogs already receiving long-term medication prescribed by Animal Trust Vets. You can request repeat medication or a written prescription for your pet’s ongoing treatment.
If your pet has a new problem, worsening symptoms, or you’re concerned about their health, please book an appointment instead.
Why order repeat medication online
Request at any time, day or night. The portal is available 24/7, so you can submit a request around work and other commitments, even when your practice is closed.
Skip the telephone queue. Send your request without waiting on hold. It’s also a convenient option if you prefer written communication or find it difficult to call during opening hours.
Help us get the details right. You can type and check your pet’s medication details, reducing the chance of information being misheard over the phone.
Help us process your request efficiently. Online requests go directly into our team’s review process, with confirmation that your request has been submitted.
We’ll email you when your medication is ready. This helps keep our phone lines and practice teams free to deal with urgent queries and pets who need emergency care.
How it works
Log in to your My Animal Trust account or create a new account online.
Request your pet’s repeat medication or a written prescription. Check your pet’s medication details before submitting.
Our team will review your request and approve it where appropriate. In some cases, your pet may need a check-up before medication can be prescribed or a written prescription issued.
You will receive an email to let you know when the medication is ready to collect. This may take up to 7 days from the day you requested it.
Once approved and ready, collect your pet’s medication or written prescription from your chosen Animal Trust surgery.
See our video, which can guide you through the process.
Start your medication request
First time using My Animal Trust?
You will need to create a My Animal Trust account before getting started.
Already created a My Animal Trust account?
Log in to request repeat medication or a written prescription online.
Important prescribing information
Every request needs to be reviewed by our team. You can submit your request at any time, but please allow at least 7 days before your pet’s medication runs out for us to review and process it.
Veterinary medicines are regulated by law, so we may sometimes need to examine your pet before prescribing medication or issuing a written prescription.
The maximum amount we can prescribe at one time is:
Up to 12 months of flea and worming treatment
Up to 2 months of most other long-term medications
Controlled drugs are usually limited to a maximum of 30 days’ supply
Your vet may decide to prescribe a smaller amount depending on your pet’s condition and treatment needs.
Ordering Repeat Medication - Frequently Asked Questions
Find help with ordering online and managing your pet’s ongoing medication below. If you can’t find the answer you need, use the chat icon at the bottom right-hand corner of this page to ask your question.
You can request repeat medication or a written prescription by logging in to your My Animal Trust account. If you are an existing client using the system for the first time, you will need to create a new account in the My Animal Trust portal before getting started.
Please allow at least 7 days for your request to be reviewed and processed. Some medications may need to be specially ordered and could take longer than 7 days to arrive.
Sometimes. Veterinary medicines are regulated by law, and your vet may need to examine your pet before prescribing medication or issuing a written prescription.
If your pet is due a medication review or check-up, we may contact you to arrange an appointment before further medication can be prescribed.
The maximum amount we can usually prescribe is:
- Up to 12 months of flea and worming treatment
- Up to 2 months of most other long-term medications
- Controlled drugs are usually limited to a maximum of 30 days’ supply
Your vet may prescribe a smaller amount depending on your pet’s condition and treatment needs.
Yes. Written prescriptions can be requested through your My Animal Trust account in the same way as repeat medication requests.
Yes. You can request flea and worming treatment separately through the repeat medication service if your pet is eligible for ongoing preventive treatment.
You can request all ongoing medications through the same repeat medication request. Our team will review each medication individually before approval.