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During the ever-changing scene of COVID-19, we have continued to monitor restrictions closely and have been working on ways we can continue to support pet owners. Having previously launched our virtual vet video consultation service we are now pleased to be able to offer an online chat facility with our client service advisors.

Our latest virtual service can be used as an alternative to accessing our phone lines for help and advice. As with our existing virtual services, the new chat facility is suitable for pet owners who may have a concern about their pet, which isn’t a medical emergency, and would like to know more about pricing or learn how to order repeat medication.

‘’At Animal Trust we focus on delivering the best access to good care and since we launched our virtual vet video consultation service we have helped hundreds of pet owners from the comfort and safety of their own home,’’ says Animal Trust CEO and Founder, Owen Monie.

‘’Our new initiative of offering a chat facility with our client service advisors means that pet owners can access free help and advice immediately from wherever they are, as the service is operated via our website.’’ continues Owen.

The new facility is operating now and features an instant response for owners with queries regarding:

Instant responses are available by clicking the three lines to the right of the chat box. Like face to face consultations at Animal Trust, chatting with our team is completely free of charge. Clinical advice won’t be given over the chat platform, but our team is able to offer free triage telephone appointments with a qualified Veterinary Nurse to owners who have a clinical concern.

vet webchat snapshot
Exterior of vet practice

’’We understand that while we are returning to a new normal, for many pet owners, times are still uncertain and we want to reassure them that we’re here with many options available – so there is no need to delay getting advice or treatment for a sick pet,’’ says Group Veterinary Nurse Manager, Katie Bennett.

‘’As with all of our virtual services, they are reserved for owners who have a concern about their pet or would like some advice. They can be used as an alternative to calling our surgeries.’’ added Katie.

As always, our new chat facility is open to everyone. New clients are welcome to use it too, we just ask that if clinical advice is required, that you register your pet with us first and in advance of your chat.

Our team of trained client service advisors monitor the service Monday – Friday between the hours of 8:30 am — 5:30 pm. If our team decide that your pet would benefit from seeing a vet, they can help you book a free face to face consultation.

If your animal is experiencing any life-threatening symptoms, please contact your local Animal Trust surgery or book an emergency appointment. For help with understanding if you need to see an emergency vet, please read our advice.

Coronavirus Measures in place at Animal Trust

We have put in some new measures for all clients when attending appointments at one of our surgeries. Read more here.

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