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Terms and Conditions of Business
Animal Trust Limited ('ATL' or 'we' or 'us') trading as 'Animal Trust' is a not-for-profit private company limited by guarantee incorporated and registered in England and Wales with company number 07966469 and whose registered office is located at 44-46 Lower Bridgeman Street, Bolton, BL2 1DG.
ATL is proud to be a not-for-profit company, which broadly speaking means that its profits must be kept within the business to further the objectives of the company. Consequently we are not driven by shareholder profits; we aim to provide and enhance veterinary care, to encourage responsible animal ownership and promote animal welfare.
The below terms and conditions (the 'Terms') will apply on each and every occasion that you ask us to provide veterinary care and/or related services to your animal(s). We respectfully ask you to take the time to read and understand the Terms and inform us immediately if there is anything within the Terms that you require clarifying or that you do not accept or understand, before we commence the provision of veterinary care and/or related services to your animal(s). The Customer's attention is particularly drawn to the provisions of the clause entitled 'limitation of liability'.
Professional care and related services
All aspects of the veterinary care and/or related services provided to your animal(s) will be supplied by or under the direction of a suitably qualified veterinary surgeon. We will act within in the guidelines set by the Royal College of Veterinary Surgeons (RCVS) and act in the best interest of your animal(s). We reserve the right at any time and for any reason to refuse to supply your animal(s) with veterinary care and/or related services and in the event of this we will notify you in accordance with the RCVS guidelines.
It is your duty to provide us with complete, accurate and up to date information in relation to your animal(s) and keep us up to date with accurate information at all times. If anything changes (with regards to your animal(s)) then we should be informed immediately. It is also your duty to inform us if your animal(s) is in some way unusual, rare, dangerous or has an estimated sale value of greater than £5,000.
Estimates and Fees
All fees and charges quoted are estimates only (valid for a period of 30 days) and we reserve the right to increase our fees in the event of actual time spent, procedures performed or the cost of mmedicines and materials used. To that end, the fee payable will be calculated in accordance with the actual time (and related costs such as drugs) which has been spent in the provision of veterinary care and/or related services to your animal(s). All prices are subject to VAT at the appropriate rate and shall be added to your account. A detailed breakdown of all fees will be provided on request at the time your account is due to be paid, on the day of treatment. We reserve the right to charge an administrative fee of £25 to any account not settled at discharge. We may, at our absolute discretion offer a discount if payment is made at the start of treatment rather than at discharge.
Any accounts may be paid by cash, debit or credit card (Switch, Solo, MasterCard, Visa, Delta). Cheques are only accepted when pre-authorised by a veterinary surgeon. In the event that a cheque is not honoured by your bank then we reserve the right to charge an administrative fee of £25.
Procedures for second opinions and referrals
Where it is necessary for your animal(s) to have a procedure or see a veterinary surgeon with an area of expertise not offered by ATL, ATL will arrange referral to an another veterinary surgeon. ATL will liaise directly with the other veterinary surgeon to arrange continuity of care, but it will be your responsibility to arrange transport of your animal(s) to that veterinary surgeon. ATL will act in what it considers the best interests of your animal(s) when arranging referrals. If you wish to seek a second opinion ATL will make available records to another veterinary surgeon of your choice, with reasonable notice.
Provision of Out of Hours Care
In the event of your animal(s) needing veterinary attention outside normal working hours please call the normal practice number where you will be directed to the emergency provider. They will be able to advise you and arrange to meet you at the practice. In emergencies please bring your animal(s) in to the practice where we will have access to medicines and equipment we may need. For our following clinics out of hours is provided at our Bolton surgery, located at 44-46 Lower Bridgeman Street, Bolton, BL2 1DG T: 01204 527474. For this clinic we do not currently charge an out of hours fee for patients who we have treated in the previous 12 months from the date of the emergency consultation. For all other patients we charge a supplement, currently £69.
Animal Trust Failsworth
Animal Trust Ellesmere Port
Animal Trust Bolton
Animal Trust Blackburn
For the following clinics out of hours is provided by VetsNow Telford, Haygate Veterinary Centre, Haygate Road, Wellington, Telford, TF1 1QN: T 01952 253963 https://www.vets-now.com/find-an-emergency-vet/telford/. An out of hours and consultation fee, plus the cost of treatment is payable. The current fee is £133.83 before 11pm, and £166.99 after 11pm. The fees incurred by attending VetsNow are payable directly by you and not included in any estimates we provide you:
Animal Trust Shrewsbury
ATL recommends where possible to bring your animal(s) to the surgery where we will have access to medicines and equipment we may need. We do not normally offer home visits, however, at the discretion of the veterinary surgeon and where it is considered in your animal's interest the veterinary surgeon may choose to visit your animal(s) away from the surgery. A visitation fee is applicable.
Prescriptions and medications
If your animal(s) requires repeat medication please email or telephone the request to the practice well in advance (at least one two full weekdays) before the medication is needed. The veterinary surgeon may prescribe relevant veterinary medicinal products only following a clinical assessment of an animal(s) under his or her care. You will be informed, on request, of the price of any medicine that may be prescribed for your animal(s). The general policy of this practice is to re-assess an animal (s) requiring repeat prescriptions for/supplies of relevant veterinary medicinal products every 1 to 6 months, but this may vary with individual circumstances. There is currently no charge for a re-examination consultation. Prescriptions are available from the practice. You may obtain relevant veterinary medicinal products from ATL or ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy. A fee is applicable to the issue of each item on a prescription. A prescription may not be appropriate if your animal(s) is an in-patient or immediate treatment is necessary.
Time for Payment
Your account is payable after each consultation / the day of treatment or the provision of each stage of the veterinary care and/or related services. ATL reserves the right to request payment (or part payment) up front in its absolute discretion. In the event of late payment we reserve the right to charge interest from the due date up until the time of payment (or judgement) at the rate of 4% per annum (compounded quarterly) above the base rate of the National Westminster Bank Plc. You agree to indemnify ATL in respect of all of its reasonable professional costs (including solicitor's fees) in relation to the enforcement of an outstanding account.
Data Protection and Confidentiality
ATL undertakes to comply with the Data Protection Act 1998 and ensure the confidentiality of your personal information. ATL will not pass your personal information on to any third parties but may pass your contact information to an appropriate body in the event that we feel your animal(s) is suffering from neglect or abuse. ATL may pass your information on to contractors who provide services to Animal Trust, where Animal Trust is satisfied that the contractor complies with the Data Protection Act 1998 and the data will only be used for the purposes required for its contract with Animal Trust.
Ownership of Records
All medical records, information or data (in whatever media) held, produced or created in relation to your animal(s) and/or its related investigation and prognosis, remain the sole property of ATL. In exchange for a small administrative fee, ATL may agree to provide you with copies.
ATL recommend you take out medical insurance for your animal(s). ATL will normally require you to pay for the treatment and then reclaim the cost from your insurer. If you are unable to pay for the treatment directly then you should inform us at the initial consultation (or as soon as reasonably practicable).
Limitation of Liability
ATL shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the veterinary care and/or related services. ATL's total liability to you (or anyone else) in respect of all other losses arising under or in connection with the veterinary care and/or related services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed 5x the treatment cost in respect of the particular piece of veterinary care being undertaken. Except as set out in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.
Complaints and professional standards
ATL strives to provide the highest possible standards of veterinary care and/or related services but in the unlikely event that you wish to raise a grievance we recommend in the first instance bringing it to the attention of the veterinary surgeon you have been dealing with. If this does not resolve your concern satisfactorily then please write to ‘The Senior Veterinary Surgeon' at the surgery you attended. We will aim to investigate and respond to your letter within 15 working days although in some circumstances this may take longer. All veterinary surgeons are registered with the Royal College of Veterinary Surgeons, further information on complaints to them can be found at www.rcvs.org.uk.
All letters and notifications in connection with the veterinary care and/or related services should be sent to the surgery you normally attend. Any variation to these Terms must be agreed in writing by a Director of ATL. ATL reserves the right to amend the terms and conditions at any time and will provide updated terms and conditions on www.animaltrust.org.uk, and display them in the surgery. If you wish to be sent a copy of ATL's terms and conditions at any time then please notify us in writing. If you instruct us to commence the provision of veterinary care and/or related services to your animal then you are deemed to have read and accepted the terms and conditions in place from time to time. ATL welcome your feedback in relation to any aspect of our veterinary care and/or related services.