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Professional veterinary advice, from wherever you are

Online vet consultations are the perfect complement to our in-surgery services. Telephone vet advice and online consultations are suitable for owners who have a concern about their pet, but the pet is not sick enough to need to urgently attend the surgery. They can also be useful for the follow up of a pet’s ongoing care.

Vet care for Dogs

Is a vet online/telephone consultation right for you?

When our pets show signs of feeling unwell, it can be scary for both pet and pet owner in even in the most usual of circumstances. Online consultations are not suitable if your pet is showing any of the following life-threatening symptoms:

  • Unable to pass urine or faeces
  • They have ingested a toxic substance (plants, food)
  • They have swallowed something dangerous (clothes, a toy)
  • Collapse
  • Seizure/ fitting
  • Breathing difficulties
  • Vomiting or experiencing diarrhoea for more than 24 hours
  • Loss of thirst or appetite
  • Swollen abdomen
  • Eye problems
  • They’ve been in an accident
  • Open wounds

If your pet is showing any of the signs mentioned above, please contact your nearest emergency vet as soon as possible. For more advice, we’ve created a guide that includes information on when to visit the emergency vet. 

What can be done in an online consultation?

If you're an existing client...

  • You can register at My Animal Trust Online to access viritual consultations with a vet.
  • Video consultations may allow us to provide further advice and follow-up existing conditions.
  • You may be referred to your local Animal Trust surgery for further investigation or a face to face appointment.
  • In some instances, we may be able to prescribe medication and have this sent out to you. Although this may not always be the case and you may need to attend the surgery.

If you're not a client at Animal Trust...

  • You are still able to register at My Animal Trust Online and access our service.
  • You may book video or telephone appointments using our online service. Our vets can provide veterinary advice and advise you if your pet should be seen by a vet, face to face.
  • You will need to be registered with another vet for face to face veterinary care.
  • We are unable to prescribe medication or, unless you are local, refer you to one of our surgeries for further investigation.

What to expect?

What will you need?

It’s really simple, for a telephone consultation you just need to be sure that you have inputted the correct contact number so the vet can call you back.

For online video consultations, you will need an internet connection and a camera. You can use a smartphone, tablet or laptop/desktop PC with a webcam.

Please check our list of compatible devices prior to booking to be sure your device will work with our system.

Your consultation

For telephone consultations, please have your phone ready and available at your chosen time to allow the vet to reach you.

When joining a video consultation, we recommend joining your consultation a few minutes prior to your confirmed time. Your confirmation email contains your joining link. Please click and accept any prompts to allow access to your camera and microphone. Your vet will then join your consult at around your allocated time.

After your consultation

Once your online consultation has finished, you will have access to the notes from your consultation. These will be stored within your My Animal Trust Online account. 

Video and phone consultations will be recorded. You can request access to these recordings at any time.

Book a Free Virtual Vet Consultation

Our virtual consultations are free of charge for pet owners in local areas to our surgeries. We charge a fee for online services that reflects the costs of us providing this service. Our face to face consultations for sick pets are free of charge, and so if you subsequently attend an Animal Trust surgery after the online service, there will not be a charge for a face to face consult during normal working hours. You can book an in surgery service here.

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