Professional veterinary advice from inside your home
Vet telephone and video consultations are suitable for owners who have a concern about their pet, but the pet is not sick enough to need to attend the surgery.
Our friendly and experienced vets will talk through your concerns, offer advice and can prescribe medication if they feel this is suitable for your pet.
If our vets decide that it is best for your pet to be seen for a physical consultation you will be given an appointment at your local Animal Trust surgery.
Please note; there is a £9.75 supplement for a telephone consultation with a vet and calls take place between 9 am – 6:30 pm. A £14.50 supplement applies for using our video consultation service. Our face to face consultations remain free of charge.
If you’re not yet registered with us, you can still book an appointment using the form below. To speed up your booking and registration process, please register your pet first.
How does it work?
What will you need?
It’s really simple, for a telephone consultation you just need to be sure that you have inputted the correct contact number so the vet can call you back.
For video consultations, you will need an internet connection and a camera. You can use a smartphone, tablet or laptop/desktop PC with a webcam.
Please check our list of compatible devices prior to booking to be sure your device will work with our system.
The Booking Process
Use our booking form below to choose a suitable time to speak with a vet.
Once completed, you will receive an email confirmation. For video consultations, the email will include a link on how to access the service. You will also be called to pay the supplement over the phone – usually prior to your telephone/video consultation.
For telephone consultations, please have your phone ready and available at your chosen time to allow the vet to reach you.
When joining a video consultation, we recommend joining your consultation a few minutes prior to your confirmed time. Your confirmation email contains your joining link. Please click and accept any prompts to allow access to your camera and microphone. Your vet will then join your consult at around your allocated time.
Is a video/telephone consultation right for you?
When our pets show signs of feeling unwell, it can be scary for both pet and pet owner in even in the most usual of circumstances. A video consultation is right for you if your pet is not showing any life-threatening symptoms, such as:
- Unable to pass urine or faeces
- They have ingested a toxic substance (plants, food)
- Seizure/ fitting
- Breathing difficulties
- Vomiting or experiencing diarrhoea for more than 24 hours
- Loss of thirst or appetite
- Swollen abdomen
- Eye problems
- They’ve been in an accident
- Open wounds
If your pet is showing any of the signs mentioned above, please contact your nearest emergency vet as soon as possible. For more advice, we’ve created a guide which includes information on when to visit the emergency vet.